Beta Terms

CogniWork is in public beta. These Beta Terms supplement the Terms of Service and, where they conflict, control for as long as the beta lasts.

We would rather be plain about this than bury it.

What the beta is

A working product, in active development, offered free of charge to people willing to use it while it changes.

What you get

• The full product. The beta is not a crippled tier — every feature described in the User’s Guide is available.
• No charge, and no card.
• Direct access to us. Beta users get answers from the people building it.
• Your data, whenever you want it, in a standard format.

What you don’t get

• No uptime commitment. The Service Levels page describes what we target during the beta, but no credits are payable and no availability is guaranteed.
• No support commitment beyond best effort. See Support.
• No guarantee that a feature will survive. Things we ship during the beta may change shape or be removed.
• No indemnity for beta use, and a liability cap of US$100 (Terms of Service, § Limitation of liability).

Things that will change

Features will change without a deprecation period. During the beta we may alter or remove functionality on short notice. We will tell you in the product when something you use is going away, and we will not silently break data you have created.

Interfaces are not stable. Tool names, connection details and the shape of exported data may change. If you build an integration against CogniWork during the beta, expect to maintain it.

Limits may be introduced. If usage patterns require it, we may introduce rate limits or capacity limits with notice.

Your data during the beta

We will not delete your workspaces to make room. Beta data is production data. It is backed up and treated with the same care as paying-customer data — see the Security overview.

You can export at any time, without asking us, from inside the app.

We may reset an individual workspace only if you ask, or if it has been corrupted by a defect and cannot be repaired — and in the second case we will contact you first.

Anonymised, aggregated usage telemetry — how often features are used, where errors occur, how long operations take — is used to improve the product. This never includes the content of your records, files or conversations. See the Privacy Policy.

Your content is not used to train models. See the AI Disclosure.

Feedback

Tell us what’s broken. Beta feedback is enormously useful and we act on it.

By sending feedback you allow us to use it to improve the product without obligation to you. We will not identify you as the source of feedback publicly without asking first.

When the beta ends

We will give at least 60 days’ notice before the beta ends, by email and in the product. That notice will state:

1. what the commercial terms will be,
2. what your workspace would cost under them, based on your actual metered usage,
3. the date after which continued use requires a paid plan.

If you choose not to continue:

• your workspaces stay readable and exportable for at least 90 days after the beta ends;
• nothing is deleted before that period expires;
• you can export everything yourself at any point, and we will help if the export is awkward.

We will not hold your data hostage to a conversion. If that ever appears to be happening, write to [email protected] and we will fix it.

Contact

Questions about the beta: [email protected]