Policies
The rules, written down
What you agree to, what we do with your data, what we promise about uptime, and how to reach us when something is wrong. Written to be read, not to be skipped.
Anything unclear? [email protected]
Using CogniWork
Terms of Service
The agreement between you and CogniWork covering accounts, acceptable use, your content, our service, payment, liability and termination.
Updated 30 July 2026Acceptable Use Policy
What you may not do with CogniWork — including the limits specific to autonomous agents, code execution and connected systems.
Updated 30 July 2026Beta Terms
What the public beta commits us to, what it doesn't, and what happens to your data when the beta ends.
Updated 30 July 2026Your data
Privacy Policy
What personal data CogniWork collects, why, who we share it with, how long we keep it, and the rights you have over it.
Updated 30 July 2026Cookie Policy
The cookies and local storage CogniWork uses, what each one is for, and how to control them.
Updated 30 July 2026AI Disclosure
Which models process your content, what they may and may not do with it, what the system can do autonomously, and where it gets things wrong.
Updated 30 July 2026Data Processing Addendum
The processor terms that apply when CogniWork handles personal data on your behalf — scope, instructions, subprocessors, transfers, assistance and deletion.
Updated 30 July 2026Subprocessors
Every vendor that may process customer data on our behalf, what each one does, and how we notify you before the list changes.
Updated 30 July 2026Operations
Security overview
How CogniWork isolates workspaces, protects credentials, controls access for autonomous agents, and responds when something goes wrong.
Updated 30 July 2026Service Levels
What we target for availability, how downtime is measured, what's excluded, and what applies during the public beta.
Updated 30 July 2026Support Policy
How to reach us, how fast we answer, what counts as an emergency, and what support does and doesn't cover.
Updated 30 July 2026Responsible Disclosure
How to report a security vulnerability in CogniWork, what we promise in return, and what is in and out of scope.
Updated 30 July 2026