Files & tools

Chat channels

Reaching your workspace assistant from Telegram, WhatsApp, Signal or iMessage — with the same data and the same memory.

You don’t have to be at your desk. A workspace can be wired to a messaging app, so you get the same assistant — same data, same memory, same workers — from the chat app already open on your phone.

Supported channels: Telegram, WhatsApp, Signal, iMessage.

How it’s set up

Each workspace connects its own bot or number. There is no shared CogniWork bot brokering everyone’s messages, which means:

  • your channel credential is yours, held by your workspace,
  • turning a channel off is instant and complete,
  • nothing about your workspace passes through another tenant’s connection.

Setting one up is a short sequence: create the bot or register the number with the provider, paste the credential into your workspace’s channel settings, and send a test message. The assistant walks you through it if you ask.

Who can talk to it

A channel is not open to the world. You control who is allowed:

  • Pair a person — link a messaging account to a workspace member. Their messages arrive with their identity attached, and their permissions apply.
  • Allowlist — decide which accounts may reach the workspace at all.
  • Direct messages and groups — set separately. You can allow one-to-one messages while keeping the bot out of group chats, or the other way round.

Anyone not on the list gets nothing. Requests to be paired come to you as a notification you approve or ignore.

What works over a channel

  • Ask anything. The same questions you’d ask in the app.
  • Send files. Attachments land in your workspace drive and can be imported, parsed or transformed on the spot.
  • Send voice notes. They’re transcribed and treated as messages.
  • Get voice back. Ask for spoken replies if you’re driving or walking.
  • Get pushed to. A scheduled worker’s Friday brief can arrive as a message rather than waiting in the app.

What’s different from the app

  • No visual views. A board doesn’t render in a chat window. Ask for a rendered image of a view and you’ll get a picture you can look at, or a summary in text.
  • One workspace per channel. A given bot or number is bound to a single workspace, chosen when you connect it. To reach a second workspace, connect a second channel.
  • Shorter answers. The assistant adapts its length to the medium. Ask for detail if you want it.

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